Frequently asked questions

Find answers to the common questions asked about SeatSurge.

FAQ for Promoters & Event Organisers

SeatSurge is perfect for almost any type of event - some popular examples are Gigs, Festivals, Comedy Nights & Club Nights

Yes, your logo and branding will be displayed on your event and promoter pages.

We'll pay you as soon as we've verified the event has taken place; This is typically a few days after your event.

During event creation you can specify parameters such as last entry time, age requirements etc.

Yes, you can limit the number of tickets per person as part of the event creation process.

Yes, you can share your event page on all your favourite social media sites (FaceBook, Twitter etc).

You can easily reach us via our Contact Us Page.

FAQ for Attendees

No, we will only share your details with the promoter organising the event as they require this for ticket processing.

Some event promoters limit the number of tickets per customer, this is purely at the event promoters discretion.

Your tickets will be emailed to you shortly after you checkout.

No, It's perfectly acceptable to show your ticket(s) from your mobile phone.

Cancelling and Amending is tickets is purely at the discretion of the event promoter/organiser.

You can re-download your tickets by logging in and visiting the "My Tickets" page.

You can reach us any time by using the Contact Us page.